:root {
    --primary: #10b981;
    --primary-dark: #059669;
    --bg-dark: #020617;
    --card-bg: rgba(15, 23, 42, 0.95);
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    background: var(--bg-dark);
    color: #e2e8f0;
    line-height: 1.6;
    overflow-x: hidden;
}

/* Agent Status Indicators */
.agent-status {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.25rem 0.75rem;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 500;
}

.agent-active {
    background: rgba(16, 185, 129, 0.1);
    color: #10b981;
    border: 1px solid rgba(16, 185, 129, 0.3);
}

.agent-busy {
    background: rgba(245, 158, 11, 0.1);
    color: #f59e0b;
    border: 1px solid rgba(245, 158, 11, 0.3);
}

.agent-idle {
    background: rgba(100, 116, 139, 0.1);
    color: #64748b;
    border: 1px solid rgba(100, 116, 139, 0.3);
}

/* Chat Bubbles */
.chat-bubble {
    max-width: 80%;
    padding: 0.75rem 1rem;
    border-radius: 1rem;
    margin-bottom: 0.5rem;
    font-size: 0.875rem;
    line-height: 1.4;
}

.chat-ai {
    background: rgba(16, 185, 129, 0.1);
    border: 1px solid rgba(16, 185, 129, 0.3);
    color: #e2e8f0;
    margin-right: auto;
    border-bottom-left-radius: 0.25rem;
}

.chat-customer {
    background: rgba(59, 130, 246, 0.1);
    border: 1px solid rgba(59, 130, 246, 0.3);
    color: #e2e8f0;
    margin-left: auto;
    border-bottom-right-radius: 0.25rem;
}

/* Animations */
@keyframes pulse-ring {
    0% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7); }
    70% { transform: scale(1); box-shadow: 0 0 0 10px rgba(16, 185, 129, 0); }
    100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

.acquisition-pulse {
    animation: pulse-ring 2s cubic-bezier(0.215, 0.61, 0.355, 1) infinite;
}

/* Scrollbar */
::-webkit-scrollbar {
    width: 6px;
    height: 6px;
}

::-webkit-scrollbar-track {
    background: #0f172a;
}

::-webkit-scrollbar-thumb {
    background: #334155;
    border-radius: 3px;
}

::-webkit-scrollbar-thumb:hover {
    background: #475569;
}

/* Department Transitions */
.dept-view {
    animation: fadeIn 0.3s ease-in-out;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Metric Cards */
.metric-card {
    background: linear-gradient(145deg, rgba(30, 41, 59, 0.9) 0%, rgba(15, 23, 42, 0.95) 100%);
    border: 1px solid rgba(51, 65, 85, 0.5);
    transition: all 0.2s;
}

.metric-card:hover {
    transform: translateY(-2px);
    border-color: rgba(16, 185, 129, 0.3);
    box-shadow: 0 10px 30px -10px rgba(16, 185, 129, 0.2);
}